TelebuHub call centre solution is loaded with all the tools and apps you need to host an inbound, outbound, or blended contact centre. Provide outstanding customer experience and set your team up for success.
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Host all inbound and outbound customer communications on the cloud. Lower your operational costs and free up your IT staff’s responsibilities.
Deploy TelebuHub and your data on your existing infrastructure, access data anytime without the internet, and get more control and privacy.
Get the best of both worlds! Leverage your existing voice channels while accessing TelebuHub app and infrastructure on the cloud.
Communicate with your customers on their chosen communication channel. WhatsApp, Facebook and Instagram integration, chat widget, and email to ticket features help you stay on top of your customer service via omnichannel interactions.
TelebuHub call centre solution saves your customers' time by letting them leave you voicemails and callback requests. This means no more endless hold times and no more missed call leads.
Direct customers to the right agents based on specific queries skill levels, or availability via flexible call transfer only with TelebuHub cloud call centre software in UAE.
Did you know that one-third of customers prefer to contact customer service through social media instead of calling on the phone?
Deploy chatbots on WhatsApp, Facebook and Instagram to automate answers to customer queries, povide information about products and services and even complete transactions.
Interact with your customers on WhatsApp, Facebook and Instagram through a live chat dashboard for easy chat management.
Link your email and social media profiles like WhatsApp, Facebook and Instagram to convert any queries from social media into tickets on TelebuHub dashboard.
With TelebuHub’s built-in CRM, all your business communication and customer management process unifies in one place. So your agents can get more done without switching apps.
Ticket management system helps you organise all your customer requests and conversations from different channels in one place. So that you can cut through the clutter and resolve customer issues faster.
Eliminate repetitive, manual tasks with auto-dialer calls software and voice campaigns to automate customer communication.
Set your agents up for success. Track your team’s performance in real time with the live manager’s dashboard screen, graphical reports, call monitoring, real-time KPIs, and agent scoring.
Create interactive voice responses (IVR) in minutes for call routing with drag and drop IVR studio configuration and text-to-speech, which will automatically get deployed and connected to your business processes.
Agent coaching and management becomes effortless with call scripts and scorecards. Telebu Hub’s knowledge base enables your organization to document processes and knowledge for future reference.
