We believe simplicity inspires efficiency, and TelebuHub reflects that. Our single-window software is loaded with all the tools and applications you need to run and manage a contact center on the cloud or onsite.
Engage with your customers via social media channels like Facebook, Twitter, Whatsapp & Instagram* and provide seamless customer experience.
Automatically convert email queries & concerns from your customers into uniquely identifiable tickets to be displayed on the Agent dashboard
Enable your agents to initiate & engage customer conversations by integrating the web chat widget on customer’s website with TelebuHub’s agent dashboard
Agents can perform actions like - Transfer, warm transfer, conference and call back request while navigating between other menus or modules of the application
Transfer or escalate calls to other agents or managers, or conference instantly on a live call via external mobiles or landlines
Manage multiple outbound campaigns like broadcasting pre-recorded voice clips or automated dialers with live agents on a single dashboard
Design, personalize & send messages via integrated email and SMS to follow up with your customers after the call
Trigger a real-time outbound call with just a click, and connect with customers instantly to improve customer service
Integrate IVR into inbound campaigns to improve call resolution speed, reduce caller wait times, and route your customers to the right agents
Easily handle multiple processes at the same time using the same or different agents, without the need to switch between different screens
Distribute incoming calls evenly & direct callers by customer's selection, skills needed, selected incoming line to system, or agent availability
Set up a dedicated point of contact for specific customers using sticky agents or assign dedicated numbers for agents working on specific processes
Access & download call or agent history, call recording, voicemail on the history panel to generate periodic or custom reports
Track individual agent KPIs by listening to call recordings or score agents on live calls while they are talking to your customers
Analyze thousands of live data points, define your custom metrics, and monitor all your call center operations on a single window
Maintain service standards, train agents, meet compliance needs and monitor call quality with access to detailed call recordings
With the inbuilt CRM, you can track, house and manage customer data easily on the same dashboard
The inbuilt knowledge management system ensures that your agents can access call scripts instantly
With the Ticket Management System, you can raise tickets, track ticket history and improve customer experience
The agent evaluation system lets you evaluate agent performance and create a report in a few clicks
Create or edit agent/supervisor/manager profiles & manage skills, skill groups, etc
Customize agent, manager, supervisor & back-office employee dashboards easily
Use the IVR studio to set up call flows and define escalation paths in a few clicks
Define service level, SMS & email templates, call routing, agent score metrics, etc
