From inbound to outbound, TelebuHub call centre solution offers the complete toolkit for your contact centre needs. Provide outstanding customer experience and set your team up for success.
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Connect better, spend less. Host both inbound and outbound customer interactions on the cloud, cut operational costs, and unburden your IT team.
Leverage your existing infrastructure, access data offline, and maintain supreme control and privacy with on-premise TelebuHub contact centre hosting.
Get the ultimate in flexibility with hybrid contact centre hosting. Leverage your current voice channels and integrate with TelebuHub on the cloud.
Embrace customer service excellence with omnichannel interactions. From WhatsApp, Facebook, Instagram integration to chat widgets and email-to-ticket features, we've got all channels covered.
Eliminate hold times and seize every lead opportunity with voicemail and callback request features. Be responsive, timely, and reliable—just like your service.
Streamline customer support with TelebuHub's call transfer feature. Match customers to agents based on queries, skills, or availability.
Did you know that one-third of customers prefer to contact customer service through social media instead of calling on the phone?
Automate customer engagement on popular platforms with chatbots. Seamlessly integrated with WhatsApp, Facebook, and Instagram, they're ready to answer queries and showcase your products and services.
Engage customers across platforms with ease via live chat dashboard. Interact on WhatsApp, Facebook, and Instagram, all from a single interface.
TelebuHub's CRM integration unifies your social channels. Convert customer queries from WhatsApp, Facebook, Instagram, and email into dashboard tickets.
TelebuHub’s built-in CRM puts everything at your agents' fingertips. Unified communication and customer management without the need to switch apps.
Manage customer requests effortlessly with our ticket management feature. All conversations from all channels are gatheres in one place. So you can resolve issues faster with less clutter, more clarity.
Put customer communication on autopilot with automation features. Auto-dialer calls and voice campaigns eliminate manual repitive tasks allowing you to focus more on customer engagement.
Real-time tracking is at your command with our live manager dashboard. Graphical reports, call monitoring, instant KPI insights, and agent scoring—everything you need for optimal team performance.
Transform call routing with our no code IVR feature. The intuitive drag and drop studio and text-to-speech capabilities make creating interactive voice responses a breeze. Deploy, connect, and engage.
Harness the power of knowledge with TelebuHub's comprehensive knowledge base. Call scripts, scorecards, and an archive of your organization's processes. Guide, evaluate, and inspire with information that matters.
